Support Channels

  • 1 hour ticket response time

  • A 60 minutes Ticket Solution Guarantee

  • Our technical support staff is available day–and–night to handle every one of your assistance requests. Every single ticket you post to us shall be taken care of within up to 60 minutes. If your problem calls for some help from an administrator, we are going to address the ticket to the technician in charge and will notify you that the problem is being resolved.

  • Top quality support service

  • Expert Customer Support Service

  • We’ll be online for you 24 hours a day to offer advices and tech support as well as to assist you with any issue that you could possibly have whilst monitoring your virtual server. We will support all installed in advance applications, plus your OS, server management panel (with respect to the VPS type) and the Web Control Panel designed 100% by our developers.

  • Intuitive help center

  • A Descriptive Help Section

  • Each section of the Web Control Panel that comes gratis with your VPS provides you with a built–in article base. You’ll see a selection of thorough how to posts and an array of step by step video lessons that illustrate all the general site administration jobs. You can get access to them by pressing the Help or Video control keys in the top right corner of each Control Panel section.