1 hour ticket response
jj web hosts’s team of customer service technicians is specialized in providing quick answers to all your questions. We will examine your trouble ticket once it is submitted and will reply back to you with a solution to your problem within maximum sixty minutes after the ticket submission. As a matter of fact, our average customer support ticket response time is twenty minutes.
A Top–Class Tech Support Service
Our customer care team members possess broad experience in the cloud hosting business and are knowledgeable enough to offer a rapid answer to your problem. If, however, the issue at hand is not within the competence of a support technician, the ticket will be sent to a programmer or system administrator for additional assistance.
An Intuitive Help Section
Built into the Web Control Panel is an easy–to–navigate Help section, which offers a variety of sources of information. You can browse through a frequently updated knowledge base offering web hosting account administration articles and website administration articles, watch the instructional video tutorials or have a gaze at our F.A.Q. library.