Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Center

  • In the Web Control Panel you can find an in–depth Help section offering a plethora of help articles and commonly asked questions. They are compiled by our support team of seasoned technicians. Simply fill in your question and our smart platform will give you the most appropriate answer.

  • Top quality support service

  • Tutorial Video Clips

  • We have prepared a selection of how–to video tutorials that detailedly demonstrate how to solve a common problem connected to your cloud hosting account. You will find the training videos in the Help Center.

  • Intuitive help center

  • A 60–Minute Ticket Response Guarantee

  • Our semi–dedicated servers are backed up by a 24/7 client support service and feature a sixty–minute ticket response time guarantee. Our well–trained support engineers will be available to you 24–7–365 and will remedy any problem that you may possibly stumble upon within maximum sixty minutes after the ticket submission. In the majority of cases, a reply will be provided to you in less than 20 minutes.