Client Support Channels
A One–Hour Response Guarantee
We offer a sixty–minute response time warranty for every support ticket or email that you send to the customer care staff. We will speedily reply to all the common queries and forward the matter to our system administrators if any further assistance is needed. If you take advantage of the Managed Servers package, we’ll execute any of the included server management tasks at a time that has been discussed with you preliminary.
A Premium Tech Support Service
- We’ll be online for you 24–7–365 to reply to any inquiries that you may have pertaining to our Web Control Panel or any of the apps that we have pre–installed for your convenience on the dedicated web hosting server. If you also require assistance tackling server admin tasks, you can make use of our Managed Servers package, which includes backup hard disk drive storage space, Operating System updates every week, server monitoring and rebooting procedures, plus problem troubleshooting and software installation services.
An Easy–to–Navigate Help Area
We have provided our Web Control Panel with an exhaustive knowledge base, which features detailed explanations of all its features and functions. Besides, we have made detailed video tutorials that will further teach you how to perform a given task or troubleshoot a regularly experienced issue. The instructional articles and the tutorial videos are readily accessible from each Web Control Panel section via the Videos and Help buttons situated in the top right corner.