A 99.9% Server Uptime
Our cloud hosting platform is based on a steady, enterprise–level hardware configuration and a strongly modified Linux distro. That is why, no matter what your website is, or how many website visitors you’ve got, or even in case there is a DoS assault, our physical servers will stay up and your web sites will remain online.
All cloud hosting plans feature a 99.9% server uptime guarantee. And regardless of which datacenter you pick, our uptime guarantee remains unchanged.
A 99.9% Network Uptime
If you would like to offer a top–notch hosting service, you can hardly rely on the default network configuration in a datacenter. We’ve built our own custom network in order to ensure a supersonic connection speed with the rest of the world.
And thanks to this, irrespective of which datacenter facilities you pick: our data center in US, our data center in UK, in our data center in FI, in our data center in Eastern Europe or our data center in AU, you will take advantage of a guaranteed 99.9% network uptime. And this uptime guarantee is available with all hosting packages offered in each datacenter.
A 30–Day Money–Back Guarantee
Regardless of the fact that we have given our best to reduce all possible risks with our cloud hosting packages and while our company offers first–class technical support, there are situations when the customer simply isn’t pleased with what we offer. Or he wants to upgrade to a more robust web hosting solution, like a VPS server or even a dedicated server.
For this reason, our company offers a 30–day money–back guarantee with all our cloud hosting packages, no questions asked. If you’re not content, we will give you a reimbursement.
24/7 Technical Support
We have cautiously picked each single member of our 24x7 support department to ensure that we can offer you the very best tech support service you can possibly get. Each one of our tech support engineers has several years of experience dealing with hosting accounts behind his back, so they know very well what they are doing. Besides, they’re available 24/7 – you’ll be able to touch base with them whenever you want and they will reply back to you as fast as possible.
Their average ticket response time is well under 20 minutes, whilst with other hosting providers you have to wait for days. Plus, we offer a 1–hour response time guarantee. Regardless of what happens, your questions will be answered in under an hour.