What does ?phone support? imply in the realm of Internet hosting?
You will find lots of cloud hosting companies on the market today, yet many of them are resellers who have limited resources, particularly when it comes to support. One way to distinguish them is the option to contact the company over the telephone. The type of support that you can get through this way of communication will vary depending on the provider - some offer experienced phone support, various others offer common and customer support only because some matters are more time-consuming and it is much easier to be resolved through a ticket, particularly if the situation has to be escalated. Still, it's good to find that you can reach your web hosting supplier as there are various small issues which can be managed efficiently and in a timely manner with a telephone call, not mentioning that you can get additional info about the services even before you become a customer.
Phone Support in Cloud Hosting
Since we have live phone support 14 hours per day, you're able to contact us and consult with one of our customer support agents to get more information about all of the cloud hosting
that we supply and ensure that our servers meet the system requirements for your sites prior to you buying anything. For your convenience, we have phone numbers on as many as 3 different continents so you're able to call the one closer to you - in the United States of America, the UK or Australia. In case you are already a customer, you'll be able to give us a call about general and billing matters, and even about some tech ones. If the situation is strictly technical or it requires more time to handle, you should go through our ticketing system, that will enable both you and our technical support team to keep track of the details provided by both sides.
Phone Support in Semi-dedicated Servers
Every time you want more info for the semi-dedicated servers
that we offer, you're able to call one of the three support lines we have worldwide - in the U.S.A., Great Britain and Australia. By doing this, you will be able to check ahead of time whether our services will be appropriate for your web sites. In case you are already our customer and you've got a semi-dedicated account, you can reach us over the phone for 14 hours daily about any billing or common matters. For entirely tech issues you will need to employ our ticketing system and communicate with our technical support since someissues just need longer time to be taken care of, still we can assist you on the phone with various minor tech problems as well, saving you time and efforts.