In case you’ve got a site, a problem may always surface and it doesn’t necessarily have to be associated with the hosting service. For instance, something can go wrong when you bring a web-based app up to date or some critical data can be edited or deleted unintentionally. No matter what the essence of the problem may be, you’ll need to contact the respective customer care team and ask them to recover a backup or to assist you in dealing with the problem that you’re experiencing. How fast they will do it will determine the span of time that your websites will be inaccessible. For specific websites such as community web portals or Internet shops, an oft-repeated outage interval too often equals losing customers and money. With that being said, it’s extremely important that you use the services of a company that offers not only a very good tech support service, but also a quick one.
One-Hour Response Guarantee in Cloud Hosting
If you are using one of our cloud hosting
and you’ve got a question or come across a certain problem, you can touch base with us 24-7 by posting a tech support ticket or by writing an email and we guarantee that you will have a reply in no more than sixty minutes. In case the issue can be solved, we’ll do it before we respond to you, whilst if there’s something that you need to do on your end, we will supply you with all the required details – what possible solutions to try out, what settings to check, etc. Normally, you will get a reply within thirty minutes max, which goes to say that waiting for hours and hours or even for more than 1 day to obtain support is something impossible. Our 1-hour response time guarantee is valid for any enquiry that you may have – technical, general or billing.
One-Hour Response Guarantee in Semi-dedicated Servers
We promise that if you open a support ticket from your hosting Control Panel or write an email connected with your semi-dedicated server
, you will receive a response within sixty minutes max. You can get in touch with us at any time in regard to billing, technical or general issues and since we will be at your service around the clock, you will always receive support in a well-timed fashion. Based on the specific question or issue, we’ll supply you with more information, sort out the complication if it has been caused by something that’s within our reach or tell you what to do on your end if you have to modify a particular setting for an Internet application that we can’t access. You can forget about waiting for a whole day for every single response. The fact is, in the majority of cases we respond to tickets and emails within no more than 20 to 25 minutes.