A live chat is one of the channels of communication supplied by some website hosting providers as a part of their support services. Determined by the supplier, the chat can be used for pre-sales, billing and/or tech assistance. This method of contact is quicker in comparison to a support ticket and it will make it less likely to misunderstand or misspell a word compared to a phone call with an agent. What's more, if the problem that you have needs some time to be investigated and resolved, you can do something else meanwhile instead of just waiting, like you would have to do when you call. You can also employ a live chat support service for free as long as you have web accessibility even if your website hosting supplier is based in another country and they do not have a local telephone number that you can call.
Live Chat Support in Cloud Hosting
We provide a live chat assistance service for all cloud hosting that we offer and we will help you with almost everything in real time. In case you don't have an account with our company yet, we'll be able to provide you with more details about the plans so as to help you to choose the most suitable plan. In case you are a current client, we are able to assist you with any billing or general matter and also with lots of common tech matters, such as an email address installation in a desktop email client. If you can't phone us for some reason or you're in a country where we don't have a local phone number, our live chat is the best way to get in touch with us. Certainly, some problems require extra time to analyze and test, so you will need to open a support ticket to our technicians, however, we are able to save you time and assist you with quite a lot of issues on the chat.
Live Chat Support in Semi-dedicated Servers
We offer live chat support as standard with our services, so if you have any questions for our semi-dedicated servers, you'll be able to get in touch with our customer support team anytime regardless of whether you have already acquired your account or not. In general, the chat service is for billing, pre-sales and general questions and difficulties, yet we're able to assist you with various technical questions as well. We can help you select the right plan for your sites in case you don't have an account yet, we can answer all of the billing questions or issues you have or we can assist you with setting up your new e-mail address on your PC or smart phone - all of this will be done promptly since our live chat service is online all day, every single day. No matter when you require support, you can chat with an agent and save time and effort.