A ticketing system is the most popular correspondence medium that hosting companies offer to their clients. It’s typically part of the billing account and is the quickest way to resolve a problem that takes a certain period of time to investigate or that needs to be forwarded to a system administrator. In this way, all comments provided by either party will be stored in one place in the event that someone else needs to work on the problem at hand and the info already exchanged in the ticket will be available to all parties. The disadvantage of deploying a ticketing system with most web hosting platforms is that it’s not included in the web hosting Control Panel, so you will need to log in and out of no less than 2 accounts to carry out a certain operation or to contact the hosting company’s help desk staff. In case you wish to manage several domains and each one is hosted in a different account, you will need to use even more accounts simultaneously. Plus, it may take a substantial span of time for the hosting provider to process your ticket.