A ticketing system is the most popular correspondence medium that hosting companies offer to their clients. It’s typically part of the billing account and is the quickest way to resolve a problem that takes a certain period of time to investigate or that needs to be forwarded to a system administrator. In this way, all comments provided by either party will be stored in one place in the event that someone else needs to work on the problem at hand and the info already exchanged in the ticket will be available to all parties. The disadvantage of deploying a ticketing system with most web hosting platforms is that it’s not included in the web hosting Control Panel, so you will need to log in and out of no less than 2 accounts to carry out a certain operation or to contact the hosting company’s help desk staff. In case you wish to manage several domains and each one is hosted in a different account, you will need to use even more accounts simultaneously. Plus, it may take a substantial span of time for the hosting provider to process your ticket.
Integrated Ticketing System in Cloud Hosting
The ticketing system that we are using for our cloud hosting is not separate from the hosting account. It is an essential part of our all-encompassing Hepsia hosting Control Panel and you will be able to visit it whenever you need with just a few clicks, without having to leave your web hosting account. The ticketing system offers a quick-search field, so you can trace virtually any ticket that you have sent in the past, in case you need it. Additionally, you can read knowledge base articles that belong to different problem categories, which you can select, so you can learn how to handle a given problem before you actually submit a ticket. The ticket response time is no more than 60 minutes, which implies that you can get quick assistance at any particular time and in case our client care team recommends that you do something in your account, you can do it momentarily without needing to leave the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
We think that it is far more efficient to manage everything in a single place, so we’ve incorporated a support ticket system into the custom-developed Hepsia Control Panel, which is offered with each semi-dedicated server package. This will enable you to manage the correspondence with our help desk support team along with your hard drive space, which goes to say that you will not have to memorize one more sign-in name for another system. You will be able to send a new ticket or to check the status of an old one with less than a few mouse clicks while you are browsing the files hosted in your semi-dedicated account. Also, you can go through older tickets using a smart search functionality or check relevant knowledge base articles, which offer solutions to commonly encountered predicaments. The inbuilt trouble ticket system is closely monitored 24x7 with the maximum ticket response time being just one hour, so there’ll always be somebody to assist you.