Installation and Troubleshooting
What does the Installation & Troubleshooting package feature? What type of services in particular can VPS and dedicated server users use?
When you obtain your own web server, you shall have more freedom on what you are able to install and run compared to a shared hosting account. With a shared service, you've got access just to your own account, thus you're not able to install server-side software. Although this is not an issue for the majority of script-driven apps, there are a few which have specific requirements and need particular software to be present on the hosting server either for some additional features or for them to work at all. In case you have experience, you won't have any difficulties to run the machine, but if you do not, you may simply not have the skills to handle everything and use the script apps which you want. If that is the case, you can use our Installation & Troubleshooting upgrade, so our system administrators can set up everything for you and help you with any problems that you might face.
Installation and Troubleshooting in VPS Servers
The upgrade includes 60 minutes of custom work on your web server, so in the event that you get any one of our VPS servers
packages, you could take advantage of this service and have our administrators carry out various tasks that you are unable to carry out yourself or you just have no time. They'll install and set up any piece of third-party software for you in the event that the installation is complex or they can troubleshoot any program that doesn't work properly for some reason. You'll be able to add the upgrade to your package as many times as you need depending on the time needed for a given task and its complexity. Any remaining time shall remain available in your account for the future and you'll be able to see how many minutes are left within your billing CP. Our Managed Services upgrade includes 30 minutes of custom work on your server as well, but if you require more than that, you can always add the Installation & Troubleshooting upgrade with a couple of clicks from the billing area.
Installation and Troubleshooting in Dedicated Servers
You could add the upgrade to any of the dedicated servers
which we offer at any time that you need it. If you need any custom work from our administrators just after your web server is ready, you'll be able to acquire the upgrade during the hosting server signup procedure, or if you need something to be carried out afterwards, you could add the upgrade from your billing Control Panel. The Installation & Troubleshooting service features sixty minutes of work from our administrators on your hosting server, so in case you experience any problems to install a third-party piece of software or some app gives errors and doesn't work the way it is supposed to, our experts can aid you in a very timely manner. If a task takes less than sixty minutes, the rest of the time will be available for future tasks and you'll be able to see it in the billing area. This upgrade is suitable in case you do not have much experience with managing a hosting server or if you use our Managed Services upgrade, but you run out of the 30 minutes custom work it provides.