24/7 Customer Support
Find out more about customer support and why it's hard to discover a hosting provider which can offer top-class support.
The presence of the customer and technical support that a cloud hosting company offers will tell you a lot for the services that they offer too. In the event that you can use only emails or tickets, you have most likely come across a reseller and not the actual website hosting provider. If this is the case, you will probably have to wait for a few days in order to have an issue resolved as the reseller may not be checking their communication on a regular basis or they may have to get hold of the real website hosting company for additional help. When the provider offers you several options for communication with fast response time which are available at any time, they are most likely the top provider, not a reseller. Therefore you will get well-timed assistance and high quality support as they will have direct access to the servers where your account is. Regardless of the trouble - sales or technical, it is generally much better to have the option to get hold of your website hosting company directly via your preferred way of communication.
24/7 Customer Support in Cloud Hosting
All of our cloud hosting
come with 24/7/365 pre-sales, customer and tech support, so regardless of whether you're inquiring for our services before you make a purchase or you're a current customer and you have any question or a problem, you can contact us at any time, including weekends and holidays. We have numerous channels to get in touch with us - several telephone lines around the globe for your convenience and live chat support for pre-sales, billing and basic questions; e-mail messages and support tickets for more complex issues or any troubles that need longer time to analyze and handle. Unlike a number of other website hosting providers, our trouble tickets come with a warranted maximum reply time of just 1 hour, thus regardless of what your issue is, it will be resolved on time and you will not waste days to get something fixed.
24/7 Customer Support in Semi-dedicated Servers
All semi-dedicated servers
that we supply feature 24/7 customer and tech support, which means that whatever the issue you have, you will be able to get in touch with us and we will help you quickly. The guaranteed reply time for any e-mail message or ticket that you open through your Hepsia hosting Control Panel is only one hour; typically the response time rarely is more than twenty minutes. Furthermore, we have phone support with several local numbers worldwide plus a live chat, so you can contact us and get additional info about our solutions even if you don't have an account yet. We are able to help you with nearly any question or a difficulty you have - payment methods, plan specifications, e-mail setup, web hosting account settings, etc. If you use our services, you will not ever encounter a scenario where you have to wait for a few days to get an issue solved like you have to do with many other service providers.
24/7 Customer Support in VPS Servers
Each VPS server
plan that we provide comes with 24/7 customer and tech support, so if you encounter any issue with the pre-installed software on your machine or you have any pre-sales or general questions, you are able to contact us anytime, even holidays and weekends. For your benefit, we supply different ways of communication - phone support with several local numbers worldwide, live chat, emails and a ticketing system, which is accessible through the VPS billing Control Panel. The last two options are intended for time-consuming or more complex technical issues since it'll be easier to track what's going on. The maximum warranted response time for all the email messages and tickets is an hour, yet it rarely takes that long to receive support. When you obtain the Managed Services upgrade that we offer, our admins will also help you with any third-party software matters.
24/7 Customer Support in Dedicated Servers
With a 1 hour maximum response time warranty, you will receive timely support when you purchase a dedicated server
through our company. Our customer and technical support teams are accessible 24/7/365, as a result any time you open a ticket via your billing account or you send an email about any kind of issue with the server or the pre-installed software on it at any time of the day, you'll have a response within the hour, even during holidays. Our ticketing system is the best option in case the matter involved needs more time to be resolved or if it has to be given to our admins, since it's far more convenient to monitor the communication sent on both sides. For basic, sales and billing issues/inquiries, you will be able to give us a call or talk to a live representative through our chat service. In case you include the Managed Services upgrade to your server plan, our administrators can also support you with third-party software set up and troubleshooting and just like the regular support, this service is available 24/7 too.