A lot of users who begin using their very first hosting account, or change companies, frequently have enquiries about how certain tasks are carried out or chance upon predicaments when setting up various things, including emails, website settings, and so on. That is why, a lot of web hosts have prepared documentation with common questions and issues so as to help their customers obtain info quickly and seamlessly. As a result, the customer care team representatives can concentrate on actual problems that some clients may be experiencing, because the solution for the minor things will be available online and customers can easily cope with them without having to contact the help desk team. Having elaborate documentation is quite important, especially for new customers with no previous experience whatsoever, as the web hosting service involves a lot of functions and many individuals can become puzzled about what action to take. A good knowledge base can both help you complete the operations that you need and become aware of how the web hosting service works as a whole.
Extensive Online Documentation in Cloud Hosting
If you order a cloud hosting
package from us, you’ll be supplied with access to our in-depth online help documentation where you will find info on pretty much everything associated with our web hosting packages. The topics vary from how to set up an e-mail address on your telephone, to how to accomplish different things using an .htaccess config file. The articles themselves are written in an easy-to-comprehend manner and offer detailed guides on how to execute a certain operation in your Hepsia Control Panel. You can also find information that’s not directly related to Hepsia, for example one that concerns web-based applications on your desktop computer. The entire collection of articles will be located in the Help section of the Control Panel, but those that are applicable to a particular Control Panel section can be accessed on the spot. Since we’ve included as many topics as possible, you’ll be able to get to know more or less everything connected to your web hosting account.
Extensive Online Documentation in Semi-dedicated Servers
Our semi-dedicated servers
include extensive online help documentation where you will see info on all the functions that our in-house developed Hepsia Control Panel comes with, along with solutions to various questions and complications that you could bump into. All setup manuals offer exhaustive instructions, which is the reason why you won’t need to worry about missing something if you’re intending to export a database, for example. The troubleshooting articles encompass a variety of different conceivable reasons for certain problems and the solution for each one of them, so in case you aren’t able to send email messages although you have the correct SMTP server settings, for instance, you can quickly see what the reason for this might be and correct the issue with several mouse clicks in your mail client. As Hepsia has quite a few features, you will be able to find related articles in each and every section. In case you would rather check out all help articles, click on the Help link, which is located in the top right-hand side of the window.